Picture messages

[simonart]

Why am I been charged £2.44 for Picture Message? I know that I send them through my Ipad through the wifi under iMessage. This happens in the past and was refunded. Why am I been charged again?

[Leanne_T]

Hi @simonart

Thanks for coming here. 

Have you been charged for a picture message add-on?

If not, how many picture messages have you sent? 

Thanks 🙂

Leanne.

[simonart]

I have been told 4 Picture images through my phone as I was told, but I am not sure. I am deaf and found it annoying as EE says they cannot discuss it until 9 Dec when I pay my bill.

[Christopher_G]

I'm sorry to hear that, @simonart. Hopefully this can be explained and fixed once the bill has been produced.

Chris