Picture messages being charged while on wifi

Pezza76
Explorer

‎20-06-2023 09:07 PM

Hi 

can anyone tell me why I’m being charged to send photos in iMessage when I’m on Wi-Fi (I have an unlimited day plan too) I have asked when upgrading my phone to the 14 and they said they just are…I also asked in an ee shop last weekend and they said they are personally charged too, but my boss and everyone he knows don’t get charged. 
I have read in multiple places online that they should be free in iMessage if you have internet access (I have iMessage toggled on in settings) and the recipients are also using iMessage. 
I have read that the quality is better so I want to be able to do this but the last lot cost me 50p each!! 😤 very frustrating! 

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎20-06-2023 09:56 PM

What colour is the bubble?

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0 Helpful
Pezza76
Explorer
In response to XRaySpeX

‎20-06-2023 09:57 PM

Blue 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Pezza76

‎21-06-2023 08:13 AM

Hi @Pezza76,

You won't have been charged for a blue bubble in iMessage. If iMessage sends the message as an SMS/MMS, the bubble will be green.

What was the 50p charge listed as on your bill?

James