Phone

[Meb197]

Can someone please tell me if I can cancel my contract and give new divice back after a week as had nothing but problems with the handset Thankyou 

[Tronny]

Yes you’ve got 14 days

[Meb197]

Yes I thought so aswell but there saying I can’t because I took the phone out on finance with EE for 36month ? 

[Rach_H]

Hi @Meb197,

Welcome back to the Community!

Can I just check where you took out your phone?

Rach

[Tronny]

That isn’t true. Distance selling rules mean you have a limited amount of time usually 14 days, a cooling off period, to change your mind. Just because you are forced to take out your handset over 24 or 36 months is irrelevant.

[Chris_B]

@Tronny Was it a store sale ?  You don’t know and that doesn’t have a 14 day cooling of period 

if the device is faulty you have 12 days to report that fault and a replacement will be issued. if it was a store sale, just go back to the store and report the fault.