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Phone won't make calls (iPhone 11 PM)

dpeez
Visitor

My phone won't make calls, but has access to 4G internet through EE when wifi is turned off.

I recently changed plans so I'm suspecting it could be that. My monthly handset contract was coming to an end so I used the EE app to do a free 'upgrade' to a cheaper sim-only 24-month contract.

 

have tried calling 150 and various other contacts but call ends immediately. Have restarted phone and checked network provider settings and all seems fine. Help?

10 REPLIES 10
Katie_B
EE Community Support Team

Thanks for confirming @Andrew_Home

Please get in touch with our Mobile Care Team so they can look into this further.

Katie