Phone won’t charge keeps showing not a genuine battery

[Shaniah2010]

Hiya I had a replacement phone from ee and ever since then it keeps saying not a genuine iPhone battery and won’t charge what can I do ???

thanks in advance 

[Chris_B]

@Shaniah2010  You contact customer services about this and tell them the issue with the replacement device.   How long have you had this device for ? 

[Shaniah2010]

Is there not a way I can chat to them online as don’t like speaking on the phone and Only since February 

[Northerner]

Hi @Shaniah2010 

There is no chat and you'll need to speak to them about this issue. 

Thanks