Phone number can't be verified - Apple One

[bramleyborn]

Hello

Apple One problem - phone number can't be verified??

[Michael_D]

Hi @bramleyborn 

Welcome to the community.

Can you give me a bit more information on what is happening with your Apple One?

Do you have it as an inclusive extra on your plan?

What steps are you taking when you see the error?

Michael

[bramleyborn]

Hello Michael,

I follow the link EE sent on iMessage to take up my inclusive extra Apple One subscription when I get the following message

and this is me contacting you..

Thanks

[Michael_D]

Thanks @bramleyborn 

Can you try to access the link again over mobile signal instead of WiFi to see if the same thing happens?

Michael

[bramleyborn]

It's the same on 5g..

[Michael_D]

Thanks for trying @bramleyborn 

If you go to Settings on your phone, then click on your Apple ID at the top, followed by Subscriptions, does it show and Apple One subscription there?

If not, can you restart your phone and try this link.

Let me know how that goes.

Michael

[bramleyborn]

Hi,

My previous Apple One sub expired yesterday in anticipation of now using this benefit. It is shown as expired.

The link responds with a Cannot Connect screen on both wifi and 5g

[Michael_D]

@bramleyborn Can you also check the number is correct by going to Settings, then Phone (you may need to choose Apps first) and My Number.

You'd also need to make sure it is the same on iMessage under Settings, then Apple ID, followed by Sign-In & Security.

If the number is incorrect on either, can you try to correct it?

Michael

[bramleyborn]

Hello Michael,

I'm 100% certain the number is correct as I haven't had another for around ten years. I am also an ex employee of Apple so know my way around an iPhone. I have checked messages and ensured the format +44 etc is followed exactly. I've tried with 5g and wifi and still the same error message. 

Is everything concerning my new account switched on? accurate at your end?

[Michael_D]

I'm not able to see your account details here @bramleyborn 

If the numbers are correct, the next step would be to call our tech guides so they can have a look into how everything is set up.

Michael