Out old sim in new phone and it won’t work

[James497]

Gone from an iPhone 11 Pro to a 14 pro max and my old sim works fine in my old phone out it into the 14 and it won’t pick up signal 

[Chris_B]

@James497  Where did you get the new device from ? 

[James497]

From ee 

[James497]

So long story short opened the contract on a 13pro that got smashed so went back to a 11pro the mrs wanted to go on ee but didn’t won’t a new phone so I’ve opened another one for her and I’ve had the new phone the new sim works fine in her 12pro but mine doesn’t work in the 14

[Christopher_G]

Hi @James497 

I recommend giving us a call so that we can check everything from our side for you.

Contact EE

Chris

[James497]

I did that last night and ee have black listed the phone because they thought it was stolen even though it got delivered brand new at half 1 yesterday afternoon 

[Christopher_G]

OK, thanks @James497 

Has it been un-blacklisted now?

Chris