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Can’t make calls with new phone

RN12
Visitor

I bought an iPhone and put the new sim in that is on the same account as my other phone number - everything comes up okay but can’t make or receive calls. Does anyone know why this might be?

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Does that same SIM work in another phone?

Are you joining EE as a new customer, or are you upgrading from an older phone?