Order

[Constantin82]

I placed the order on a phone from you, you took the money from my account, but I received absolutely no notification, absolutely nothing, as if the order was confirmed, absolutely nothing, neither by message nor by e-mail, absolutely nothing

What is next or what should I do?
I want to mention that I didn't have an account with EE until now, and even when I placed the order, only after that did I create an account
Do you think it is possible to get my money back or at least find out in some way if my order was taken?

[Leanne_T]

Morning @Constantin82 

Thanks for coming to the community. 

When did you place the order? 

Which model phone, including memory size and colour did you order? 

Leanne 🙂

[Constantin82]

Hi
Iphone 15 pro 256 GB
Grey i gues
Trimis de pe iPhone‑ul meu

[Leanne_T]

Hi @Constantin82 

Was this the natural titanium?

When did you place the order? 

Leanne.

[Constantin82]

yesterday I placed the order in the afternoon around 5 pm
Trimis de pe iPhone‑ul meu

[Leanne_T]

Hi @Constantin82 

Thanks for coming here. 

If the money is pending with your bank, once the order has been processed you should receive an email regarding the order. 

If you would like to check the order has gone through please call us on 0800 956 6000 and the team will check this for you. 

Leanne.