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Not eligible for additional line

JamesKM
Visitor

‎23-10-2020 12:06 PM

I recently bought an Apple Watch (from apple not ee). When I tried to add mobile data to the watch in the watch app, EE said I was not eligible for an additional line and told me to calm 150 and dial 007. I did so and the pre recorded message said that it couldn’t recognise the number. So now here I am stumped on what to do. To clarify all I want to do is use mobile data on the Apple Watch. Any help would be appreciated

Cheers,

James

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎23-10-2020 01:20 PM

@JamesKM  adjust call customer services on 150

0 Helpful
mobilemandan
Skilled Contributor
Skilled Contributor
In response to Chris_B

‎23-10-2020 06:42 PM

I had the same happen today.  Got my iPhone 12 and my Watch SE my partner bought me separately.

 

Tried to setup and said wasn't eligible for a line so contacted Live Chat to sent a referral off and within a few minutes was approved.

 

Back on the app I tried again and gave me the option for 30day £7 Watch SIM and all setup.

 

So try live chat or calling 150 and see if they approve you for the 2nd line then will work

0 Helpful