No signal with upgrade

[katd0203]

I have upgraded from the iphone 12 mini to I phone 13 mini. I’ve transferred data across and put my old sim in my new phone. I have re started the new phone but I have no signal. I can’t call or receive texts but can use what’s app. Wi-Fi calling is activated but won’t work. Help! 

[Leanne_T]

Hi @katd0203 

Thanks for coming here. 

Did you receive a new SIM card with your upgrade? 

Does the SIM card work in your old iPhone? 

Leanne 🙂

[katd0203]

No I didn’t get a new SIM card. I assumed I wouldn’t as it was just a straight upgrade and I was keeping my number. It is so frustrating. I’ve tried reset network settings but that did not work either. Kate

[Leanne_T]

Hi @katd0203 

Can you try the SIM in your old iPhone, does this show signal? 

Leanne.