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No signal on new iPhone 16

Ss003c
Visitor

Hi.  Just brought a iPhone 16 to replace a 13.  Not using the esim.  Cannot connect to ee network “no service” 

Any advice.  Service center closed at the moment   

tia. Steve. 

2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @Ss003c 

Welcome to the community.

Where did you buy the iPhone 16 from?  Are you putting the SIM card from your iPhone 13 into the new phone?

Chris

bristolian
EE Community Star
EE Community Star

Does your SIM still work in your old phone?