No service on my phone

[Stanleytolu]

I used device sharing on my new iPhone and performed a factory reset. After the reset, my phone started showing 'No Service.' I tried using a different SIM card, and it worked fine, but my EE SIM continues to show 'No Service.' Can you help with this issue?

[Chris_B · Accepted solution]

@Stanleytolu   By any chance did you request to change over to the eSIM on the new device?   Because this sounds like what you’ve done.    As a factory reset will not impact a SIM card from working.    You’re going to have to request a replacement SIM card.   This can be done via a call to customer support or by going to an EE store with in date photo ID.