New plan

[Youngsamantha12]

Hi updated my sim plan but have not received a new sim as yet nor can I access iTunes and Apple TV which is part of my new plan since 21st feb

[Youngsamantha12]

My new sim

plan hasn’t yet activated on my mobile 

[Ali_A · Accepted solution]

Hi @Youngsamantha12 

Welcome to the Community

If you have upgraded your SIM plan you don't usually receive a new SIM card unless you have specifically asked for one. 

Your new SIM plan will only start when your previous plan/contract ends. 

Has your new SIM plan began already? You can select your inclusive extras using the EE app. 
Alternatively you can do so by texting “Pick” to 150.

Once you have chosen your extras just follow the text message prompts to activate them. 

Ali