My mobile data isn’t working

Emyr18
Explorer

I can text and call but my internet connection isn’t working. I’ve an iPhone 14 pro max on ee. I’ve travelled 200 miles today and I’ve had to rely on Wi-Fi all day to use my phone apps. I’ve restarted the phone and no help

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Emyr18  Do you have any data allowance available to use ?   Have you tried restarting the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Tonnes of data left. I’ve restarted the phone 2 times and swiped background apps away

Jon_K
Former EE Employee

Hi @Emyr18.

Is Mobile Date enabled in Settings on the phone?

Can you try resetting the network settings? This is done in Settings, General, Reset, then Reset Network Settings.

Jon