Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Monthly payments £60 plus iPhone 14

K8OBR
Visitor

‎20-09-2025 01:52 AM

Hello, wondering if anyone can help? I bought an iPhone 14 3 years ago and have continued to pay over £60 per month to EE. I'm looking to upgrade my phone but do believe there's a duty of care and fair execution of a contract with a customer. I've been paying well over the odds for at least a year! No one contacted me, advised me or helped when raising as an issue. Has anyone else experienced poor and negligent customer service like this? 

0 Helpful
2 REPLIES 2
garybs29
Skilled Contributor
Skilled Contributor

‎20-09-2025 02:12 AM

A text is sent at least & after a few months am out of contract discount is added too. Also you were made aware of what happens when taken out too. Why is all the onus on EE here & not you for not checking?

0 Helpful
Northerner
EE Community Star
EE Community Star

‎20-09-2025 11:57 AM

Hi @K8OBR 

It depends on your contract or plan. There is no account access on these forums and you'll need to speak to EE CS on 150.

Read here: https://ee.co.uk/help/profile/leaving-ee/end-of-contract-notification-and-out-of-contract-discount

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful