Just paired watch plan but it’s showing expired?

[Samcress]

Hi guys,

I’ve just renewed my sim only contract and I now get free Apple Watch plan with it. I set it up this morning by choosing the £7 p/m plan understanding it gets discounted at the billing stage. It’s was showing activating but now showing expired in my watch app and the page to manage it in the watch app just times out. When logged into my ee account on the website the plan is there with a number for the watch but nothing is working??

[Price2068]

I have same thing will be phoning them today

[Lesley_W]

Hi @Samcress 

Thanks for coming to our community.

Did it seem to activate ok or did you get an error code at all?

Lesley

[Samcress]

I don’t think it ever activated at all. It was showing activating in the morning then the next time I looked in the evening it said expired. 

[Lesley_W]

Thanks @Samcress 

When you open the watch app does it prompt you to pair it again?

Lesley

[Price2068]

It comes up with error code and my watch says no plan

[Alex_H]

Hi @Price2068,

If your plan is showing expired then it will likely need a replacement eSIM for the watch which will then allow you to set up the watch plan again. So I would recommend giving our technical team a call on 150 when you have the chance and they can put that through for you. 

They will need the EID of the watch from you which you can get on the watch itself in Settings>General> About>EID or the same steps within the watch app on your phone.

Alex

[Tony3050]

Same problem for me. Been one week no solution. Hours on phone no good. Replaced my ESIM 3 times same result. Now gone to above level 2 and they recommended the same fix. I told them it would not work and guess what? It didn’t work. I’ve now been told to wait until Monday when they can do the same again. By the end of Monday I’ll have to use the cooling off period to cancel unless it’s sorted. I came to EE from three due their ineptitude. Different company, same sh**. Grrrrrrr 

[Price2068]

I had to phone ee had same problem they unpaired it an re done it and works
fine now

[Tony3050]

Not worked for me. Unpairing was the first thing I did. No difference at all.