Internet down

[Love_celine18]

Has anyone else had problems with data working and wifi working ??

[lang_tmg]

Yes same here and its been happening for couple of weeks now. Even when using data the internet keeps on dropping

[James_B]

Hi @Love_celine18 and @lang_tmg,

Are you having issues with your home broadband or mobile data?

Thanks

James

[Love_celine18]

Yes my wifi is showing a blue light or a red light for the past 48 hours. 

[Katie_B]

Thanks for getting back to us @Love_celine18. 

Have you been able to report this to our technical care team?

Katie

[Mohamadaezaz]

Yes my data is not working recently I pay money and buy new sim card 

[Leanne_T]

Hi @Mohamadaezaz 

Is the SIM card pay as you go or pay monthly? 

Are you in the UK? 

Leanne 🙂

[Mohamadaezaz]

Yes it is not working and I m at the uk

[Leanne_T]

Can you text BALANCE to 150 and let me know the full reply? @Mohamadaezaz 

Sorry, which account do you have pay as you go or a pay monthly contract?

Leanne 🙂

[Mohamadaezaz]

By monzo card