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Insurance

Binnie187
Investigator
Investigator

‎21-06-2023 12:29 AM - edited ‎21-06-2023 12:30 AM

Why can’t I claim when I made one in 12years plus, why does your app or websites never work!. Go to make a claim a get a white screen been trying for weeks joke!… an you want 120 excess!… when I cant even activate a claim!.. 

really not happy one bit!… complain once already got nowhere!… Ee up you game on Sevice’s!….. 

0 Helpful
5 REPLIES 5
Binnie187
Investigator
Investigator

‎21-06-2023 12:21 AM

Why can’t I make a claim every time I get a white blank screen!… not amused one bit!.. 

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎21-06-2023 07:31 AM

@Binnie187   So why haven’t you called customer services if you’ve been trying for weeks.  It can not be that important. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎21-06-2023 08:27 AM

Hi @Binnie187,

Please can you clear your web browsers cookies and cache and let me know if you still see the same issue?

Thanks

James

USKiwi
Visitor
In response to James_B

‎04-10-2023 12:58 PM

I always get this message when I try to create a claim, on whatever device or browser I'm using

USKiwi_0-1696420687011.png

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to USKiwi

‎04-10-2023 01:15 PM

Hi @USKiwi,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having trouble submitting your claim online. 

Please get in touch with Customer Care so a member of the team can help.

James

0 Helpful