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Inclusive benefits

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Tori87
Investigator
Investigator

‎13-11-2022 08:05 PM

I have Apple Music as my inclusive benefit but Apple are still charging me for Apple Music 

1 SOLUTION

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Chris_B
EE Community Star
EE Community Star

‎13-11-2022 08:23 PM

@Tori87  That’s because you have setup a subscription with apple.  EE offer doesn’t take over your current subscription.   You need to terminate your Apple subscription and then start EEs offer.   You have to allow your Apple subscription to finish before you stay EEs offer. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎13-11-2022 08:23 PM

@Tori87  That’s because you have setup a subscription with apple.  EE offer doesn’t take over your current subscription.   You need to terminate your Apple subscription and then start EEs offer.   You have to allow your Apple subscription to finish before you stay EEs offer. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Tori87
Investigator
Investigator
In response to Chris_B

‎13-11-2022 10:01 PM

That’s great, thanks for your help

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