IPhone purchases

[Bukky21]

Hello  I ordered a iPhone 17 pro max on 10/01/26

however when I tried to track my order .when I input my reference number it said invalid.

Also , how long does it take it to take receive my phone 

[Chris_B]

@Bukky21  You have an order number not a tracking number.    You placed an order on the 10/1/26 and you think you can track a device that hasn’t yet been allocated to you !   The pro max devices have a minimum wait of 3 days and up 7 days depending on what spec you ordered there’s 12 different specifications and just saying iPhone 17 pro max doesn’t  give much information to what you ordered. 

[Bukky21]

Oh thank you.

I ordered the iPhone 17 pro max 256GB deep blue.

[Northerner]

Hi @Bukky21 

If order tracking is not working then you'll need to speak to EE CS on 150 for more delivery information.

Download the DPD app as well because you will need a pin for the driver.

Thanks 

[Rach_H]

Hi @Bukky21,

Welcome to the Community!

We would expect this model to be dispatched within 7 days, so we expect there to be a little bit of a wait, but if you would like further confirmation to put your mind at ease then give our team a call, and they'll be happy to help.

Rach