@fitz436 if you’ve had it for over six months, then it’s down to you to get an i independent report about that device so it can be proven it was faulty before you received it, this will be at your own cost. You get a standard 12 month warranty on all iPhones supplied by Apple.
depending on the fault and how long you’ve had the device will depend on how it’s fixed. This could be at your own cost. Your contract still has to be paid and this is a good reason to have insurance.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
