I basically had my phone stolen now it’s gone to back office

[Kgab]

I basically had my iPhone 14 nicked reported to police and EE now I’m waiting on the back office what does this mean has I don’t know being new to EE

[Katie_B]

Good morning @Kgab. 

Welcome to the EE Community. 

I am so sorry to hear this has happened with your new phone. 

You can speak with our customer care team further by calling 0800 79 8586 free from any landline or provider. 

Katie 🙂