How to transfer your mobile numbers to the iphone 14

Jkulin · ‎10-09-2022

Hi,
I currently have an iPhone 11 Pro Max and have just ordered the new iPhone 14 Pro Max direct from Apple, I have a physical sim for my personal calls and a virtual sim that I use for business, how do I transfer both numbers to the new phone when it arrives?

Appreciate your help.

Thanks

XRaySpeX · ‎10-09-2022

Stick them in your new phone.

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Jkulin · ‎10-09-2022

That's fine if it will accept a micro sim for one of the numbers, but the other number isn't a physical sim, it is a virtual one, so what do I do about that?

Leanne_T · ‎10-09-2022

Hi @Jkulin

You can find details in our What is an eSIM and how do I use an eSIM? Help page for downloading a new eSIM if you upgrade.

Leanne.

Jkulin · ‎10-09-2022

Thank-you Leanne

Umiamz · ‎11-09-2022

@Jkulin

The easiest way is to use Apple Quick Start - that will effectively 'clone' your old phone to your new phone, including any eSIMs.

See https://ee.co.uk/help/help-new/getting-started-and-upgrading/setting-up-an-esim/how-do-i-use-dual-si...

Jkulin · ‎11-09-2022

Thanks

Umiamz · ‎16-09-2022

Well. I used Quick Start, just as the video I referenced above said, and it failed to transfer the eSIM across to my new 14 Pro Max. It just says that there are no numbers to transfer.

I might have to go down the old route of getting a new QR code.

Edit: Upgraded the 14 Pro Max to iOS 16.0.1 and now the eSIM has transferred with issues.

viktorostapenko · ‎17-09-2022

It’s such a mess…

I selected to transfer my phone number to eSim when I was setting up my new iPhone 14. As a result, the new eSim on iPhone 14 never connected to network and not activated, but my physical Sim on iPhone 12 was deactivated, I’m left with no service now. Tried multiple times downloading eSim from EE app and website but it didn’t work because it required the older sim which they deactivated already.

How come the older sim deactivated before the new sim activated?

Clearly, the new sim failed to activate for some reason. So why not wait for successful activation of the new sim before deactivating the old one?

This was not properly tested by EE technicians before the feature was released.

Why?