HELP! EE have moved my iPhone number to Apple Watch I have Pre-Ordered!

[paddyator]

Hi Community,

I have an iPhone through EE and last week pre-ordered a new apple ultra 2 watch.  This afternoon I have lost mobile signal and when I look at my account, my telephone number is now associated with the Apple Watch that I am having delivered tomorrow.

I can't call 150 as I have no phone signal so have no idea how to resolve this?

Will it resolve itself or will I need to talk to EE to unpick this?

I am very frustrated as I need to go out this afternoon and will now have no phone signal 😞

Any ideas or help will be be very gratefully received 🙂

[Ali_A]

Thanks for joining us on Community @paddyator 

For this scenario you'll need to call our Customer Service team from any other phone on 07953966150 where the guides will be able to correct this for you. 

Ali 

[paddyator]

I called last night, and they said it would be sorted by midnight but I still have no signal today.  I will call when my wife gets home as that is the only phone I have access to.  Very frustrating.

[Ali_A]

@paddyator 

If the guides have made corrective changes to your services last night, it may be worth switching your devices off for a few minutes and back on again as this may help any changes complete. 

Ali

[paddyator]

Thanks for your advice.  I turned it off, left it for 5 mins and still no signal.  I will call them tonight.

its so frustrating as I left sky to join EE and know I am paying more money, which I don’t mind if I receive a better service.  But they cut my phone off by their mistake, said they have enabled it again which they haven’t, and give you no way of contacting them without phone signal.  It’s not been a great experience.