Dear EE Customer Relations Team,
I am writing to raise a formal complaint regarding misleading information I received when placing an order for an iPhone 17 Pro Max.
During my initial call with your sales advisor, I was informed that if I chose the iPhone 17 Pro Max 1TB in Blue, the delivery time would be approximately 7 days. Based on that information, I agreed to proceed with the order.
However, upon calling today to request a tracking number or email confirmation, I was told that the delivery time is actually 28 days. This is entirely different from what I was originally promised.
I find this extremely disappointing and misleading. It appears that incorrect information was provided simply to secure the sale. Had I been informed of the true waiting period from the start, I would have been able to make a more informed decision. Instead, I am now left frustrated and dissatisfied with the service I received.
I kindly request that you investigate this matter, listen to the recording of my sales call, and provide an explanation for why inaccurate information was given. I would also appreciate an update on the actual status of my order and confirmation of the expected delivery timeframe.
I look forward to your prompt response and resolution to this issue.
Yours sincerely,
Lucas
