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FaceTime and iMessage not activating

Yaak
Explorer

I’m using an iPhone 15 pro max and since today, for some reasons my iMessage and FaceTime is not activating on my number. I can’t tell if it’s from my phone or it’s from EE. Any suggestions please?

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

EE provide your phone with a mobile network connection which includes mobile data.

Does your phone show network coverage? Can you use other internet-based functions on your phone (when not using WiFi) such as web browsing, emails and other internet-based apps?

Yes, everything else is working fine. But the FaceTime keeps loading without activating 

XRaySpeX
EE Community Star
EE Community Star

It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

In which case the problem likely lies within Apple's ecosystem.

I'll move your post to the Apple section of the forum for others who know iOS, to assist further.