12-07-2022 06:52 AM
My face id has stopped working. I tried setting it up again and if I manage to get the first scan done, but then I get the message 'face must match first scan'
I have tried turning off my phone and starting again. Re setting it but nothing works. Any suggestions?
12-07-2022 07:33 AM
@LIsaBod Have you tried cleaning the camera on the front of the device?
How long have you had this device?
12-07-2022 09:48 AM
12-07-2022 10:18 AM
Hi @LIsaBod
Thanks for coming to the community.
Can you try the steps in the Apple Support page here to see if this resolves the Face ID not working?
Thanks 🙂
Leanne.