Face ID not working

[LIsaBod]

My face id has stopped working.  I tried setting it up again and if I manage to get the first scan done, but then I get the message 'face must match first scan'

I have tried turning off my phone and starting again.  Re setting it but nothing works.  Any suggestions?

[Chris_B]

@LIsaBod   Have you tried cleaning the camera on the front of the device?  

How long have you had this device? 

[LIsaBod]

Hi,
Yes I have cleaned the front of the camera.  The phone is just over a year old.

[Leanne_T]

Hi @LIsaBod

Thanks for coming to the community. 

Can you try the steps in the Apple Support page here to see if this resolves the Face ID not working?

Thanks 🙂

Leanne.