Esim

buckers123
Explorer

swapped from vodafone to EE last friday and got told by tuesday morning my number would be swapped from vodafone to my new ee esim. it’s tuesday afternoon and had nothing. my phone says i have full bars of service but i can’t send texts and my mobile data won’t work and need my number to be swapped over ASAP for work

3 REPLIES 3
Rach_H
EE Community Support Team

Hi @buckers123,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your new plan, and I'm keen to help you ge this sorted. Have you been able to send texts or connect to the the internet since you activated your new SIM?

Rach

no i havnt 

Peter_W
EE Community Support Team

Thanks for confirming that, @buckers123 

Are you able to call from your EE SIM, and if you do does the temporary number assigned to your account come through?

Also do you still have service on your Vodafone SIM?

Peter