The EE Community

802.11n PC can't see Wi-Fi Network

We have inherited an old PC with built-in WiFi but it's only 802.11n and can't see the SH+'s network / SSID.I've read that the SH+ should have an option to revert from WiFi 6 to WiFi 5, but this option is not visible. Apparently it was removed in the...

Nightmare full fibre order / install

I placed my full fibre order in September 2024.In June Openreach finally completed the outside work to my property (They did do nothing until then, tried EE for updates, which was impossible).After the outside work it went quiet again, I spoke to EE ...

Discovery + access denied

Hello,I wonder if anyone could help with an issue with discovery +? I randomly get a message “Something Went Wrong You do not have permission to access the requested resource. NSULErrorDomain.-1102” when trying to watch MotoGP.  Sometimes I can click...

Can I use a recordable BT box as my second box instead of the mini?

Arlo Secure Subscription Code

I have just purchased the Arlo Doorbell HD and 2 Arlo outdoor 2K security cameras with 24 month Arlo Secure subscription and I am yet to receive the code to enable this. After reading other threads regarding this other people too are finding it diffi...

EE app won't let me upgrade

EE app won't let me upgrade my additional line.  Whenever I click on it it takes me to the website and says it can't log me in?! This is the second time it has happened. I have uninstalled, reinstalled, deleted the cache. Not sure what else to do wit...

Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...

Why is the link to buy a data roaming pack broken?

I’m abroad and have been purchasing the 7 day data roaming pass for £25. I keep getting the texts including a link to buy another but the link takes me to a page that will not load. I’ve attempted searching for it separately on EE and those links are...

Box Pro fast forward issue

Just recently I've noticed a strange problem on my Box Pro.Occasionally, while watching recordings, when I press the remote fast forward tab, the screen goes blank for a short while, then I get the YouView splash screen, then I am dumped back at the ...