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Dot on my iPhone

March2468
Explorer

IMG_9009.jpeg

 This dot has appeared on my iPhone X it’s not pixels and has no damage does anyone know what it is and why it’s showing 

5 REPLIES 5
Northerner
EE Community Star
EE Community Star

Hi @March2468 

Try closing any open apps, does it stay on. 

Then try restarting. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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Chris_B
EE Community Star
EE Community Star

@March2468  Does it show on all apps or just the one it’s on in the picture?  If it’s always there is  definitely screen related.   Have a read of THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
March2468
Explorer

Apple have said it was NOT pixel related they seem to think the screen has been replaced but this is not the case the fine came direct from network brand new, this only appeared after connecting my watch to the phone but can t find any information to tell me that it’s linked to that either, it’s on all screens doesn’t disappear after closing them down and switching off and on

Christopher_G
EE Community Support Team

Have you tried backing up and restoring your iPhone to factory settings, @March2468?

Chris

Chris_B
EE Community Star
EE Community Star

@March2468   Apple can test to see if the screen has been replaced.  What iPhone model is it ?   A genuine Phone screen is logged to the device in question. It has to be matched to that device for it to work and Apple can check that. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.