Delivery issue

Manl · ‎23-10-2025

I ordered a phone and sim plan, because my phone or sim doesnt seem to be receiving messages and i was told its okat because i would receive email pin confirmation for my delivery and my delivery just came and i had no pin and couldn’t collect how do i get my iphone and sim now, i don’t even know where it went and how to collect it

Northerner · ‎23-10-2025

Hi @Manl

Have you downloaded or checked the DPD site/app.

You should have received a delivery time text and a pin via text.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎23-10-2025

Hi @Manl

Have you downloaded or checked the DPD site/app.

You should have received a delivery time text and a pin via text.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.