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Data

Henry222
Visitor

‎27-05-2023 08:12 PM

why when my wi-fi goes down does my phone not continue to allow me to stream ? It states I have full 4 g or 5g connection but won’t load anything and  says I have no connection. Why am I paying for a data plan if you are not supplying a cellular connection ? 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎27-05-2023 10:03 PM

@Henry222   Wi-Fi has nothing to do with the 4G 5G connection on your phone.    Wi-Fi is the signal from a router and 4G/5G is a cellular data connection.      So is it a router/Wi-Fi issue or a cellular data connection issue? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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