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Credit check Issue/ Order cancellation Update

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abhaym312
Investigator
Investigator

‎05-11-2022 12:57 PM - last edited on ‎05-11-2022 08:32 PM by EE Community Moderator

Hi Team,

I ordered an iPhone 13 pro, and after paying the upfront amount I got a call from the support center regarding my credit check. But they couldn't complete my credit check due to some issues. So, I got a response from the agent stating that they are going to cancel my order. 

My issue is I didn't get any mail or other responses regarding my order cancellation and my refund. I tried to call the support team but they are not responding yet. 

Order number: xxxxxxxxxxx

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Chris_B
Grand Master
Grand Master

‎05-11-2022 08:34 PM

@abhaym312  This is a public forum you do not post private information on here.  
 Your refund will take around 5-10 working days before you get this back.    If EE couldn’t process the credit check you could always try again when you get that refund back.  

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Chris_B
Grand Master
Grand Master

‎05-11-2022 08:34 PM

@abhaym312  This is a public forum you do not post private information on here.  
 Your refund will take around 5-10 working days before you get this back.    If EE couldn’t process the credit check you could always try again when you get that refund back.