Credit check Issue/ Order cancellation Update

abhaym312 · ‎05-11-2022

Hi Team,

I ordered an iPhone 13 pro, and after paying the upfront amount I got a call from the support center regarding my credit check. But they couldn't complete my credit check due to some issues. So, I got a response from the agent stating that they are going to cancel my order.

My issue is I didn't get any mail or other responses regarding my order cancellation and my refund. I tried to call the support team but they are not responding yet.

Order number: xxxxxxxxxxx

Chris_B · ‎05-11-2022

@abhaym312 This is a public forum you do not post private information on here.
Your refund will take around 5-10 working days before you get this back. If EE couldn’t process the credit check you could always try again when you get that refund back.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎05-11-2022

@abhaym312 This is a public forum you do not post private information on here.
Your refund will take around 5-10 working days before you get this back. If EE couldn’t process the credit check you could always try again when you get that refund back.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.