@MonicaK You call customer support or go to a EE store and request a replacement sim, once that sim is activated you can then text PAC to 150. You then give the code given to the new provider. Or you could try calling customer support to request the PAC. You’ll need to pass security checks before EE will issue the PAC
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
