Cannot connect EE underground Wi-Fi

[Arkson5]

Hello!

I’ve just transferred to EE Payg this month using bank card payment instead of topping up, and I can’t connect to the tube Wi-Fi, no matter restarting my phone or resetting the network settings. I’m wondering what should I do? Do I need to do something to activate it?

thanks!

[Chris_B]

@Arkson5  Have a look at THIS it explains how this should work.  

[Arkson5]

Hi, thanks for the reply.

Yes. I’ve read all these articles and tried everything they said but still I couldn’t connect to the Wi-Fi

[Jon_K]

Hi @Arkson5.

If you've already followed all of the relevant steps, I'd recommend getting in touch with our Customer Care team so they can check to make sure your account is set up properly.

Jon