Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t connect to 5G

Tcall
Investigator
Investigator

‎23-05-2022 06:33 PM

  • New iPhone 13 pro max Won’t connect to 5G, plan supports it, all settings are correct from what I can tell yet not picking up the signal. Any help would be appreciated!! 
0 Helpful
6 REPLIES 6
Chris_B
Grand Master
Grand Master

‎23-05-2022 06:41 PM

@Tcall  Are you in a 5G area ?  

0 Helpful
Tcall
Investigator
Investigator
In response to Chris_B

‎23-05-2022 07:25 PM

Yeah, my colleague with same phone receiving 5G next to me! 

0 Helpful
Chris_B
Grand Master
Grand Master
In response to Tcall

‎23-05-2022 07:34 PM

@Tcall   Is that the same network? 

0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor
In response to Tcall

‎23-05-2022 07:34 PM

Are they on the EE Network though, same as you.

0 Helpful
Tcall
Investigator
Investigator
In response to EssexBoyEE

‎23-05-2022 08:42 PM

Yeah same network! Same plan too. 

0 Helpful
bristolian
Legend
Legend
In response to Tcall

‎23-05-2022 08:53 PM

If you are certain your plans are identical, the next step would be a 2-way SIM-swap.

 

This would identify whether the issue is with your phone or your account/SIM.