Can’t connect to 5G

Tcall
Investigator
Investigator

‎23-05-2022 06:33 PM

  • New iPhone 13 pro max Won’t connect to 5G, plan supports it, all settings are correct from what I can tell yet not picking up the signal. Any help would be appreciated!! 
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6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎23-05-2022 06:41 PM

@Tcall  Are you in a 5G area ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Tcall
Investigator
Investigator
In response to Chris_B

‎23-05-2022 07:25 PM

Yeah, my colleague with same phone receiving 5G next to me! 

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Chris_B
EE Community Star
EE Community Star
In response to Tcall

‎23-05-2022 07:34 PM

@Tcall   Is that the same network? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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EssexBoyEE
Ace Contributor
Ace Contributor
In response to Tcall

‎23-05-2022 07:34 PM

Are they on the EE Network though, same as you.

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Tcall
Investigator
Investigator
In response to EssexBoyEE

‎23-05-2022 08:42 PM

Yeah same network! Same plan too. 

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bristolian
EE Community Star
EE Community Star
In response to Tcall

‎23-05-2022 08:53 PM

If you are certain your plans are identical, the next step would be a 2-way SIM-swap.

 

This would identify whether the issue is with your phone or your account/SIM.