The EE Community

Total lack of Customer Service

How do I get anyone in EE to take customer service seriously. I desperately want someone to speak to me and sort out the fiasco with trying to fix my broadband transfer from Plusnet to EE but it seems nobody is capable of sorting it out,  or respondi...

I need extra time to pay

Samsung unlock failed

I have used the EE online unlock code generator and It returned a invalid code. I have used 3 attempts on my Samsung S5 miniAnd worried that I may lock it permanently. The IMEI and unlock code has been checked 3 times. Any help would be appreciated  ...

TV Pro Box

I am having some serious issues with my pro box. Over the last few days it keeps crashing/freezing and then the tv channels don't work. Apps have no problems.I am mid contract and wonder if anyone has had any luck of swapping the Pro box with an Appl...

Customer Services Password

Today I called the EE customer hotline about network lost problem in my home areas. Because EE lost network, I could only manage to reach out to EE with a phone subscribed to another mobile service provider. The EE agent kept asking me for a customer...

track a delivery

I placed an order for pixel 9 pro xl on the 4th recd confirmation and heard nothing since then. tried a few no to contact someone about the order and have found no options to spk to someone

Just moved from contract to Pay as you go from Switzerland

Just recently moved to Switzerland and had my contract converted to a pay as you Go. It was supposed to change over on 11 th of this month. I  am in Switzerland and can no longer call anyone in UK including 150. According to my bill I should pay by d...

I am currently on 5GB data, I do not use that much

I am not able to use even 5GB because there is no signal where I live and so I use WiFi calling and WiFi data. My contract is coming to an end and I am being forced to choose a contract with more data.This is a 30% increase.I am not happy - I do not ...

1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...

EE Sending out Replacement Power Supplies for its Smart Hub Plus's.

Received text today from EE saying:Hi it's EE here.We've found that some of our power adaptors on some of our Smart Hubs may stop working sooner than expected. They're not dangerous, but they can fail over time.To make sure you're not affected, we've...