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Been sent a "new phone" that was blacklisted

issihra28
Investigator
Investigator

‎28-01-2022 10:13 PM

Purchased a new line. iPhone 13 pro max 1tb

Received the phone today and the seal was broken. Went to activate the phone and no signal. Checked with EE and been told the phone is blacklisted. How in the hell can EE send a new phone that's blacklisted. This was a gift for my son over the weekend but can't even get this sorted till Monday as "The department is closed". Then get told I paid too much for the new line as I could have got a discount on the postage and upfront cost. Not a happy customer ATM

6 REPLIES 6
issihra28
Investigator
Investigator
In response to mikeliuk

‎28-01-2022 10:39 PM

@mikeliuk I reported it as soon as I realised. Unfortunately I get the "Department is closed till Monday" so a whole weekend trying to explain to my son why he hasn't got a phone and then probably another 3 days till anything is done about it.

Leanne_T
EE Community Support Team
In response to issihra28

‎29-01-2022 08:10 AM

Morning @issihra28

 

I'm very sorry to hear this has happened. 

 

Where did you order the iPhone? 

 

Did the team advise why this was blacklisted? 

 

Thanks. 

 

Leanne. 

0 Helpful
issihra28
Investigator
Investigator
In response to Leanne_T

‎29-01-2022 08:33 AM

I ordered the phone direct from EE. I wasn't given a reason why it was blacklisted

0 Helpful
Leanne_T
EE Community Support Team
In response to issihra28

‎29-01-2022 08:36 AM

Thanks for coming back to me @issihra28

 

I've sent you a private message on here for some extra details. 

 

Leanne. 

0 Helpful
Chris_B
Grand Master
Grand Master
In response to mikeliuk

‎29-01-2022 09:52 AM

@mikeliuk  Did someone say there are being fobbed off about there rights.   Nope.   

0 Helpful