Apple one subscription not working

[MandyW2]

I am having issues with my Apple one subscription. It says on the EE app that it is an active add-on but when I go onto the Apple Music app, it doesn’t register that I have a subscription. 

 

 

 

[Leanne_T]

Hi @MandyW2 

Thanks for coming here. 

How long ago did you activate the inclusive extra? 

Have you had a text to set up Apple One? 

Leanne 🙂

[MandyW2]

Hi 

I activated it yesterday. I did receive the text with a link to confirm activation but it said that my mobile number wasn’t recognised.

[Leanne_T]

Thanks @MandyW2 

Are you using the same number your inclusive extra is set up for? 

Could you try opening in the link in another browser and trying this again? 

Leanne 🙂

[MandyW2]

I am using the same number. 

I have just tried to reopen in a different browser and this is what it says. 

 

[Mod edit: Image rejected due to it containing personal information.]

[Leanne_T]

Thanks @MandyW2 

Can you try removing the 44 and using 07, does this work? 

Leanne 🙂

[MandyW2]

I have tried that. It still doesn’t work.

[Leanne_T]

Thanks for trying @MandyW2 

In this case, please call us on 150 and the team will get this looked into for you 🙂

Leanne.

[MandyW2]

Thank you 

[Leanne_T]

No problem @MandyW2 

Leanne 🙂