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Apple Watch charges

ianogden
Investigator
Investigator

Hi

Could somebody please tell me why I keep getting charged for making calls on my watch. I made these calls while my phone was off but I was under the impression that the calls should still be part of my iPhone plan. Thank you

5 REPLIES 5
Jon_K
Former EE Employee

Hi @ianogden.

What does the call charges show as on your bill?

Are you calling regular mobile numbers?

Jon

Hi Jon I don’t use it that often only when I forget my phone. I have only phoned my wife’s mobile number. It’s the second time it’s happened. It’s a uk mobile number. 

Ian

Jon_K
Former EE Employee

Thanks @ianogden.

I'd recommend getting in touch with our Customer Care team so they can check your bill and see why you're being charged for this.

Jon

Already have done and money is to be refunded. They don’t seem to know why it’s happened so assume I’ll have to keep phoning them when it happens. It would have been nice for somebody to follow it up to try and resolve it. 

Jon_K
Former EE Employee

They should be able to raise an investigation ticket on your account, @ianogden.

This would help to find the cause of the problem.

Jon