Apple Watch Cellular

Eleven-Twelve · ‎12-09-2025

Hi there I’m on EE the works plan. I tried to add a cellular plan to my account which I was led to believe is included. My account was taken out early August 2025.

I tried to add it and I was told that due to my credit rating it cannot be added? How is that the case if it should be something included in my package?

Chris_B · ‎12-09-2025

@Eleven-Twelve It’s still a 2nd line being added to your account and you still get credit check for that regardless if the watch data is included with your phone/sim contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Schockwave · ‎12-09-2025

Hello @Eleven-Twelve ,

Welcome to the community,

I would suggest speaking to customer service to see why you cannot add the Apple Watch Cellular to your account.

Were you wishing to order a new cellular watch, or just the plan?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Chris_B · ‎12-09-2025

@Eleven-Twelve It’s still a 2nd line being added to your account and you still get credit check for that regardless if the watch data is included with your phone/sim contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.