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Am I ever going to receive my phone?

talktogaz
Investigator
Investigator

‎07-10-2022 10:15 PM

Been waiting for iPhone 14 Pro Max for over a month. Because EE did not include first line of my address DPD would not deliver (Despite my building number, name and post code still being on there). Phone going all the way back to EE. Been told the warehouse will ship it back out to me but not convinced. Customer for over 10 years, never missed a bill and yet brand new customers are getting this phone before me. 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎08-10-2022 08:16 AM - edited ‎08-10-2022 08:16 AM

Hi @talktogaz

Thanks for coming here. 

I'm sorry to hear this has happened, if the device is being returned to us, once we have received the return and this has been processed your contract dates will be amended within your My EE account and you can upgrade again. 

Leanne.

talktogaz
Investigator
Investigator
In response to Leanne_T

‎08-10-2022 01:30 PM

What!?

Why was I told the warehouse would contact me in that case?

Absolute disorganised farce will be leaving EE. 

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Leanne_T
EE Community Support Team
In response to talktogaz

‎08-10-2022 01:36 PM

Hi @talktogaz

I would suggest giving us a call on 150 and the team can get this looked into further for you. 

Leanne.

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