Advice please (upgrade)

[_bitter90s_]

Evening, 

I am trying to upgrade my phone and use a code which was given to me by a friend, but it won’t work on either the app or the site please advise.

Looking at the iPhone 16 on an Unlimited all rounder for iPhone £82 plan. 

Is it not working because it’s a pre order or the plan is wrong? I’m due an upgrade I’m on an anytime plan nearly 14 months in.

[Leanne_T]

Hi @_bitter90s_ 

Welcome to the community. 

Have you been provided a perk code, or is this a friends and family code? 

Is the plan already discounted? 

Speak soon 🙂

Leanne. 

[_bitter90s_]

 I am sure that it’s a perk and when I add item to basket it doesn’t show any discount, is it because the phone is a pre order I’ve pasted and typed the codes and they just don’t work. 

[Leanne_T]

Hi @_bitter90s_ 

Are you upgrading early and trading in your current device?

Leanne. 

[_bitter90s_]

Yes I am almost 14 months into contract and it’s an upgrade anytime.

[Leanne_T]

Thanks @_bitter90s_ 

The perk code isn't available with upgrade anytime. 

Leanne.

[_bitter90s_]

Ah, so that’s it then thanks for clarifying! 

[Leanne_T]

No problem @_bitter90s_ 

If you would like to discuss your options for the upgrade, you can give us a call on 150 and the team will be happy to help 🙂

Leanne. 

[_bitter90s_]

I might call but I’m priced out I pay a lot now don’t think they could offer me much. 

[Leanne_T]

I see @_bitter90s_ 

The team will certainly let you know 🙂

Leanne.