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Adding existing Apple Watch plan to new watch

Bradleyu280
Contributor
Contributor

I have an existing Apple Watch plan and need to add it to my Apple Watch. How do I do this? 

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@Bradleyu280  When you unpair your old Apple Watch your given the option to retain the plan, when you setup the new watch you’ll be given the option to add that plan to the new watch. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I had this plan on my Apple Watch but there was an issue so I removed it. I would like to add it again. I have been paying for the plan for months and it doesn’t work.

@Bradleyu280  Your going to have to call customer services about this then.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

That’s ridiculous if I can’t add the watch sim to the watch without calling customer services who are closed right now. 

@Bradleyu280 , have you been able to speak to customer service this morning and have they sorted it for you?

Unfortunately, customer service does not work all night, except for reporting lost or stolen items, as this is very important.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
uvarvu
Established Contributor
Established Contributor

150 is the way to go - I've always had to call them to complete my previous upgrades.    They need your new watch's EID to move everything over.