4g

[Gavinvanson]

Hi i have recently had trouble with my i phone 6 and lost 4g, i went on advice and tried various ideas that led for me to believe it was my sim card. unfortunately i put in my new sim card and it did not work either. could someone assist me further on what is the next step as i use the phone for work and cannot get 4g whilst on site.

[Leanne_T]

Hi @Gavinvanson

Thanks for coming back to the community.

Have you registered the new SIM card?

Do you have any signal showing?

Thanks 🙂

Leanne.

[Gavinvanson]

Hi Leanne

i have registered the sim card and still the same and yes it shows the 4g at the top of the phone.

[Leanne_T]

Hi @Gavinvanson

Thanks for coming back to me.

Could you let me know how 4G is not working for you?

What happens if you try and access any apps or Safari?

Thanks 🙂

Leanne.

[Gavinvanson]

Hi Leanne,

yes when i click on the app it says that safari cannot open gthe page because it could not establish a secure connection to the server

[Leanne_T]

Thanks @Gavinvanson

Have you tried resetting the factory settings?

This will remove any saved WiFi passwords.

Let me know if this works for you.

Leanne.

[Gavinvanson]

Hi Leanne

I have done this but have still not got any 4g

Sent from Mail for Windows 10

[Leanne_T · Accepted solution]

Hi @Gavinvanson

Can you log into your My EE app, go to settings and make sure use data is turned on?

Leanne.

[Gavinvanson]

Hi Leanne

thankyou very much as i am now up and running. never new that there was a mobile data in the app to turn on. thanks again

Gavin

[Leanne_T]

I am so pleased @Gavinvanson

Glad we got there in the end 🙂

All the best.

Leanne.