unlock phone IMEI number not verifying on ee website

[stevejones7704]

My old samsung a70 IMEI number will not verify so cannot get an unlock code, can anyone help.  I went into an EE shop and they said I had to phone EE.  I did this and get an unlock code that didn't work.  I haven't phoned them again as took 30 minutes for them to answer last time

[Leanne_T]

Hi @stevejones7704 

Thanks for coming here. 

What happens when you enter the unlocking code? 

Are you using another network SIM card? 

Leanne 🙂

[stevejones7704]

Hi I put a sim in the phone, it then asks for the unlock code which I enter and it says its not recognised

[Christopher_G]

Are you manually typing it in, making sure there are no spaces at the beginning or end of the code, @stevejones7704? 

Chris

[stevejones7704]

yes no spaces

[Christopher_G]

OK, thanks @stevejones7704 

I suggest speaking to our Mobile Care team so they can look into this for you.
Chris

[stevejones7704]

I did phone them and after waiting on the phone for over 30 minutes they did send me an unlock code but again this did not work

[Christopher_G]

OK, thanks @stevejones7704 

If you contact them to let them know it didn't work, they'll be able to help.

Chris

[stevejones7704]

I haven't got time to hang around on the phone waiting for an answer

[Hermes131]

You can't actually enter the unlocking code as the process always sends you back to the beginning .

How did they get out of the groundhog day in the end as I feel I've moved there too.