unable to install My EE app

[jhjbates]

I am trying to install the my ee app but it's stuck on pending.  I have tried restarting my phone several times. I had the app previously and it had been 'archived' or something similar

[Schockwave]

Hello @jhjbates ,

Welcome to the community,

I do not know much about Android, but just wanted to check that updates have been installed on your mobile? Not sure why it was archived, but I believe @bristolian may know more about Android and should be able to help.

[jhjbates]

I hadn't been using ee for a couple of years, I thought I had deleted the app and when I got a new SIM  and went to app manager it said something like reactivate app?  decided to do an update but now won't install and open

[Leanne_T]

Hi @jhjbates

Thanks for posting. 

Can you remove the app from your phone app settings and cancel the download, then try and download the app from your play store? 

Let me know if this works for you. 

Leanne 🙂

[jhjbates]

No. the app is not visible in my list of apps, so I can't delete it

[waynes4 · Accepted solution]

Have you tried clearing the cache on google play in the setting menu works for me all the time when apps are pending 

[jhjbates]

Nice one

Deleted cache and data, My EE installed!!

Thanks

[waynes4]

Keep it in mine next time an app doesnt install try that 

[Leanne_T]

Great news @jhjbates

Thanks for helping @waynes4

Leanne 🙂